California Consumer Privacy Act (CCPA) Notification of Collection and Privacy Policy Disclosure

Last Updated: November 20, 2020

Introduction

Under California Consumer Privacy Act of 2018 (“CCPA”), Woori America Bank (“Bank,” “we,” or “us”) is required to disclose California residents with a number of privacy-related rights.

The rights and protections contained in the CCPA apply to “Consumers,” which the Act defines as natural persons residing in California or California residents who are outside California for transitory purposes. The Act contains several exemptions from coverage. Please note that the following disclosures do not apply to Woori America Bank’s job applicants, employees, contractors, owners, directors, or officers where the personal information we collect about those individuals relates to their current, former, or potential role at Woori America Bank.

The California Consumer Privacy Act Disclosure provided pursuant to CCPA explains how we collect, use and disclose personal information related to California residents. The CCPA, however, does not apply to certain personal information that is subject to the Gramm-Leach-Bliley Act (“GLBA”).

Rights under the CCPA

If you are a California resident you may have certain rights regarding your personal information, including:

• the right to request the following information in the preceding twelve (12) months:
  a. the categories of personal information we collected;
  b. the categories of sources used to collect the personal information;
  c. the business or commercial purposes for collecting your personal information;
  d. the specific pieces of personal information we collected about you; and
  e. the categories of third parties with whom we share your personal information
• the right to request deletion of your personal information that we collected except to the extent we have a basis for retention under applicable law;
• the right to have someone you authorize make a request on your behalf; and
• the right not to be discriminated against for exercising your rights under the CCPA.

Notice at Collection

The California Consumer Privacy Act requires that Woori America Bank inform Consumers, at or before the time of collection of a Consumer’s personal information, of the categories of personal information collected and the purpose for which the categories of personal information will be used.

Collection of Personal Information

The following information provides the types of personal information we may collect, the reason for collection and sources in how we collect the data from California residents who are covered under CCPA.

Disclosure of Information

The following information provides the categories third parties to whom your personal information is disclosed.

Categories of Third Parties to Whom Personal Information is Disclosed.

• Vendors and Service Providers who provide services such as website hosting, data analysis, payment processing, information technology and related infrastructure,
• Other Third Parties who enable customers to conduct transactions online and via mobile devices, support mortgage and fulfillment services, vehicle loan processes and aggregators (at the direction of the customer)
• Governmental, legal, regulatory, or other similar authorities and/or local government agencies, upon request or where required
• Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties

Sale of Personal Information

Woori America Bank does not engage in the sale of personal information subject to the CCPA, including personal information of minors under the age of 16. We do not share or disclose personal information to a third-party for the sole purpose of receiving compensation for the information.

How to Exercise Your Rights

If you are a California resident, you may submit a request by:

• Completing an Online Personal Information Request Form located at:
  [www.wooriamericabank.com]
• Completing a Printer-Friendly Version (PDF) Form and sending to:

Woori America Bank
330 Fifth Avenue, Third Floor
New York, NY 10001
Attn: Business Strategy Department
Or
cs@wooriamericabank.com

Or, hand delivering it to your nearest Woori America Bank branch. (Form can be requested at branch)

• Calling:

1-888-699-6674
Call Center Business Hours
Mon-Fri: 9:00 am – 4:00 pm (EST)
Sat & Sun: Closed

Verification of Your Identity

Once we receive your request, we will take steps to verify your identity before processing any of the above requests. If you maintain an account with us, we may verify your identity through existing authentication practices for the account (e.g. login and password). If you do not have an account with us, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g. name, email, address).

Use of an Authorized Agent

Use of an authorized agent (registered with the State of California to conduct business in California) is permitted to submit a request to know or a request to delete utilizing the aforementioned submission methods, however, the Bank will require:

• Written Authorization;
• Verification of identity of the consumer (you) authorizing the agent; and,
• Direct confirmation with the consumer (you), that authorization was granted permission to submit the request

This section does not apply to authorized agents with power of attorney pursuant to Probate Code sections 4000 to 4465.

Contact for More Information

If you have any questions, concerns or would like additional information regarding this policy and/or the Bank’s practices regarding this policy, please call 1-888-699-6674 or send an email to cs@wooriamericabank.com. 

Changes to this CCPA Disclosure

We may change this disclosure from time to time. When we do, we will let you know by appropriate means such as by posting the revised disclosure on our website with a new “Last Updated” date. Any changes to this disclosure will become effective when posted unless indicated otherwise.

A copy of this policy as well as the Bank’s General Privacy Policy can be located on the Bank’s website:

www.wooriamericabank.com

Have a Question?

For more information, please call customer service at 1-888-MyWoori (699-6674) or contact us online.

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